Movers Hackney Service Terms and Conditions

These Terms and Conditions set out the basis on which Movers Hackney provides removal, packing, storage coordination and related services to you in the United Kingdom. By making a booking with Movers Hackney or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Movers Hackney, the provider of the services described in these terms.

Customer means the person, company or organisation booking the services.

Services means removal, packing, loading, unloading, transport, delivery, and any related services provided by the Company.

Goods means the items that the Company agrees to move, pack, handle or otherwise deal with as part of the Services.

Contract means the agreement between the Customer and the Company incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

The Company provides domestic and commercial removal and related services within the United Kingdom. Services may include, where agreed in advance, packing, unpacking, supply of packing materials, loading, unloading, transport, arrangement of storage, and disposal of agreed items. Any services not expressly included in the written quotation or booking confirmation are excluded.

The Company reserves the right to use suitable vehicles, equipment and staff as it considers appropriate for the safe and lawful performance of the Services.

3. Booking Process

Bookings can be requested by the Customer by providing the Company with accurate details of the required dates, collection and delivery addresses, access conditions, property size, the approximate volume or list of Goods, and any special requirements.

The Company may carry out an assessment, which may be by visit or by information provided by the Customer, before issuing a quotation. Any quotation is based on the information supplied at the time and is subject to these Terms and Conditions.

A Contract is formed when the Customer accepts the quotation or booking proposal issued by the Company, whether verbally or in writing, and the Company confirms the booking. The Company may require a deposit or full payment at the time of booking for the Contract to be confirmed.

Unless otherwise stated, any quotation is valid for 30 days from the date of issue. Quotations may be withdrawn or amended by the Company at any time before acceptance.

4. Customer Responsibilities

The Customer is responsible for:

Ensuring that all information provided to the Company is accurate and complete, including access conditions, parking availability, the nature and quantity of Goods, and any special handling requirements.

Obtaining and paying for any necessary permits or permissions, including parking arrangements, building access, lift reservations, or permissions required by local authorities or property managers.

Ensuring that Goods are prepared and packed in a manner suitable for transport, unless the Company has agreed to provide packing services.

Being present, or ensuring an authorised representative is present, at collection and delivery to direct the work, confirm items, and sign any relevant documentation.

Checking that nothing is left behind at the collection address and that Goods delivered are correctly placed as required.

5. Goods Not Accepted for Removal

Unless expressly agreed in writing, the Company will not accept or move the following items:

Hazardous, flammable, explosive or illegal items, including gas cylinders, fuels, chemicals, paint, aerosols, firearms, and substances restricted by law.

Perishable items or goods requiring special temperature control.

Animals, plants, or living organisms.

Valuables such as money, jewellery, watches, precious metals, significant collections, deeds, securities, or other high value documents or items.

If such items are included without the Companys knowledge or agreement, they are moved entirely at the Customers risk and the Company accepts no liability for loss, damage or consequences arising from their presence.

6. Access, Parking and Property Conditions

The Customer must ensure that there is suitable and legal access for the Companys vehicles at both collection and delivery addresses. This includes arranging any required permits or authorisations and confirming any restrictions, such as height limits, narrow roads, loading bays or time-limited access.

If access is not as described or is restricted, the Company may charge additional fees for any extra time, distance, equipment or labour required, or may reasonably refuse to complete part or all of the Services if it would be unsafe or unlawful to proceed.

The Customer is responsible for ensuring that the property is ready for removal, including dismantling items, disconnecting appliances, and securing loose fittings, unless the Company has expressly agreed to carry out such tasks.

7. Payments and Charges

The price for the Services will be as stated in the quotation or booking confirmation and may be based on time, volume, distance, or a combination of these factors.

Unless otherwise agreed, payment terms are as follows:

The Company may require a deposit on booking, which is non refundable except as set out in the cancellation section of these terms.

Any balance is payable before or on the day the Services are provided, and before unloading is completed, unless the Company has agreed to alternative payment terms in writing.

Payment must be made by a method accepted by the Company. The Company reserves the right to refuse to commence or complete the Services if cleared funds have not been received where required.

If work is delayed or extended due to circumstances outside the Companys control, including waiting for keys, insufficient access, or incomplete Customer preparations, the Company may charge additional fees in line with its current rates.

If the Customer fails to pay any amount due under the Contract on time, the Company may charge interest on the overdue amount at the statutory rate and may withhold or suspend Services until payment is made in full.

8. Cancellations and Changes

The Customer may cancel or amend a booking by giving notice to the Company. The following provisions apply unless different terms are specified in the quotation or booking confirmation.

If the Customer cancels more than seven days before the agreed service date, any deposit paid may be refunded at the Companys discretion, less any reasonable administrative costs already incurred.

If the Customer cancels between seven days and two days before the agreed service date, the Company may retain all or part of the deposit and may charge up to 50 percent of the quoted price to cover allocated resources and lost work.

If the Customer cancels within 48 hours of the agreed service date, the Company may charge up to 100 percent of the quoted price.

If the Customer requests significant changes to the date, time, scope or addresses after the booking is confirmed, the Company will use reasonable efforts to accommodate the changes, but cannot guarantee availability. Additional charges may apply and are payable in accordance with these payment terms.

The Company may cancel or postpone the Services if it is unable to perform them safely or lawfully due to circumstances beyond its control, including extreme weather, road closures, accidents, strikes, or sudden staff illness. In such cases, the Company will seek to re arrange the Services as soon as reasonably possible. The Company will not be liable for any resulting indirect loss.

9. Customer Delays and Failure to Proceed

If the Customer is not ready to commence at the agreed time, or if keys, access or Goods are not available as arranged, the Company may charge for waiting time at its current hourly rates.

If due to the Customers actions or inactions the Company is unable to complete the Services on the scheduled date, the Company may charge additional fees for any return visits or extended labour and may reasonably refuse further work until such fees are paid.

10. Liability for Loss and Damage

The Company will take reasonable care in handling, packing and transporting the Goods and will use reasonable skill and care in providing the Services.

The Companys liability for loss of or damage to Goods is limited to the reasonable cost of repair or replacement, subject to any limits or exclusions set out in these terms and any insurance arrangements that may apply.

The Company will not be liable for:

Loss or damage arising from the Customers failure to protect Goods adequately when packing, where packing is carried out by the Customer.

Loss or damage to fragile or delicate items, including glass, electronics, artwork or antiques, unless they have been professionally packed by the Company and the Customer has specifically notified the Company of their nature and value.

Loss or damage resulting from defects in the Goods or their packaging, or from inherent vice, wear and tear, or pre existing damage.

Indirect or consequential losses, including loss of income, profit, business, opportunity or enjoyment.

Any loss or damage where the value or special nature of the Goods has not been declared to and accepted by the Company in writing.

The Companys total liability for any single claim, or series of related claims, shall not exceed the value of the Goods affected or a reasonable market replacement cost, subject to an overall cap which may be specified in the quotation or booking confirmation.

The Customer must notify the Company in writing of any visible loss or damage as soon as reasonably practicable and in any event within seven days of completion of the Services. Failure to notify within this period may affect the ability to investigate and may limit or extinguish the Companys liability.

11. Insurance

The Company maintains appropriate liability cover for its activities as required by law. This may not provide full cover for all Goods or all possible types of loss.

The Customer is strongly advised to arrange suitable insurance for Goods that are of high value or special importance, or for which a higher level of cover than that provided by the Companys standard arrangements is required.

12. Waste and Disposal Regulations

Where the Company agrees to remove and dispose of unwanted items or waste as part of the Services, this will be carried out in accordance with applicable waste and environmental regulations in the United Kingdom.

The Company will only remove waste or items that it is legally permitted to carry and dispose of. Hazardous or restricted waste will not be collected unless expressly agreed and properly arranged under the relevant regulations.

The Customer must accurately describe any items to be disposed of and confirm whether they include electrical equipment, appliances, mattresses, or other items subject to additional disposal requirements or fees. The Company may charge extra fees for the lawful disposal of such items.

The Company will use licensed facilities or authorised partners for disposal or recycling as appropriate. The Customer acknowledges that disposal routes and recycling processes are determined by regulation and local availability, and that the Company does not guarantee that any particular item will be recycled rather than disposed of.

13. Storage and Third Party Services

If the Company arranges storage or other third party services on behalf of the Customer, the terms and conditions of the storage provider or third party will apply in addition to these terms. The Customer will be provided with details of such terms on request.

The Company acts with reasonable care in selecting storage providers and partners but is not responsible for their actions or omissions beyond any duty owed under applicable law.

14. Delays and Events Beyond Control

The Company will not be liable for any delay or failure to perform the Services caused by events or circumstances beyond its reasonable control, including but not limited to extreme weather, traffic incidents, road closures, mechanical breakdowns that could not reasonably have been prevented, public transport disruptions affecting access, strikes, lockouts, or acts of public authority.

Where such events occur, the Company will take reasonable steps to minimise disruption and to resume or re schedule the Services as soon as reasonably practicable.

15. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible so that the matter can be investigated and, where appropriate, remedied.

The Company aims to respond to complaints promptly and to seek a fair and reasonable resolution. The Customer agrees to provide the Company with any relevant information and, where necessary, access to inspect any alleged damage or issue.

16. Data Protection and Privacy

The Company collects and uses personal information provided by the Customer for the purposes of arranging and carrying out the Services, processing payments, meeting legal obligations, and managing its business operations.

The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom and will not sell personal information to third parties. Personal data may be shared with trusted partners or subcontractors only where necessary to perform the Services or meet legal requirements.

17. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time the Contract is formed will apply to that Contract, unless changes are required by law or are agreed in writing between the Company and the Customer.

18. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or removed if modification is not possible. The remaining provisions shall remain in full force and effect.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract formed under them, are governed by and shall be construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions, the Contract, or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By proceeding with a booking or permitting the Services to begin, the Customer confirms that they have read, understood and agree to these Terms and Conditions.