Movers Hackney Privacy Policy
This Privacy Policy explains how Movers Hackney collects, uses, stores, and protects personal data about customers and prospective customers in the Hackney area. It is intended to provide clear information in line with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Movers Hackney customers and prospective customers located in the Hackney area who contact us, request a quote, make a booking, or otherwise interact with us in relation to our moving and related services. It covers personal data collected through phone enquiries, written correspondence, and any other direct interactions with our team.
Personal Data We Collect
Movers Hackney collects and processes personal data that is necessary to provide our services, operate our business, and meet our legal obligations. The types of personal data we may collect include:
Identification and contact details such as name, postal address, pick-up and drop-off addresses, billing address, and general location details related to your move.
Communication details such as the content of your enquiries, bookings, complaints, and any other messages you send us, along with the date and time of these communications.
Service and booking information such as move dates and times, property access information that you choose to share, inventory details relevant to the move, and any instructions or preferences about how you wish us to carry out the service.
Payment and billing information such as records of payments made, payment method used, and related transaction information. We do not store full card details if you pay by card through a third-party payment processor.
Technical and usage information where relevant, such as basic device or browser information and general usage data of any online forms or tools that we operate, to help us improve our services and maintain security.
How We Collect Personal Data
We collect personal data directly from you when you contact Movers Hackney to request information or a quote, make a booking, confirm details of a move, or communicate with us for any other reason. We may also receive personal data from third parties where it is necessary for us to provide our services, for example when a third party arranges a move on your behalf and shares your details with us.
Lawful Bases for Processing
Movers Hackney processes personal data only where there is a lawful basis under the UK GDPR. Depending on the context, we rely on one or more of the following lawful bases:
Performance of a contract: We process your personal data where this is necessary to provide our moving and related services, including handling enquiries, issuing quotes, making and managing bookings, and delivering the move.
Legitimate interests: We may process personal data for our legitimate business interests, such as improving our services, managing business operations, preventing fraud or misuse, keeping appropriate records, and handling customer queries, provided these interests are not overridden by your rights and freedoms.
Legal obligations: We process personal data where necessary to comply with legal and regulatory requirements, including record-keeping, tax, accounting, and responding to lawful requests from public authorities.
Consent: In certain limited situations, we may seek your consent to process specific personal data, for example for optional marketing communications. Where processing is based on consent, you can withdraw this consent at any time.
How We Use Your Personal Data
Movers Hackney uses your personal data for the following purposes:
To provide and manage moving services, including creating and managing quotes and bookings, planning and carrying out moves, coordinating staff and vehicles, and handling follow-up communication.
To communicate with you about your enquiries, bookings, changes to services, service updates, or responses to any issues or complaints you raise.
To manage payments and billing, including issuing invoices, processing payments through third-party payment processors, and maintaining transaction records.
To improve and develop our services, by reviewing feedback, analysing typical enquiries or service patterns, and making operational improvements.
To maintain security and protect our legitimate business interests, including detection and prevention of fraud, misuse of services, and unauthorised access.
To meet legal and regulatory requirements, including tax and accounting obligations, and to respond to lawful requests from authorities where required.
Data Retention
Movers Hackney retains personal data only for as long as necessary for the purposes for which it was collected, or as required by law. In general, we will keep basic booking, billing, and communication records for a period that allows us to handle queries, resolve disputes, and comply with tax and accounting rules.
When personal data is no longer required for these purposes, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual. Retention periods may vary depending on the nature of the data, the type of service, and any legal or regulatory requirements that apply.
Data Processors and Third Parties
Movers Hackney may use carefully selected third-party service providers to help us operate our business and deliver services. These providers act as data processors and process personal data on our behalf and under our instructions. Typical categories of processors include:
IT and hosting service providers that support our systems, data storage, and security infrastructure.
Payment service providers that process customer payments and handle transaction data in a secure manner.
Professional service providers such as accountants or advisers where they need limited access to records for compliance or advisory purposes.
We require all processors to handle your personal data securely, use it only for the purposes we specify, and act in line with data protection laws. We do not sell your personal data to third parties. Personal data may also be shared with public authorities or other third parties where we are legally required to do so or where it is necessary to protect our rights or the rights of others.
International Transfers
Where any personal data is transferred outside the United Kingdom by or through our processors, we will ensure that appropriate safeguards are in place in accordance with data protection law. These may include the use of standard contractual clauses or other recognised transfer mechanisms that provide adequate protection for your personal data.
Data Security
Movers Hackney takes the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage, staff training, and regular review of our security practices. While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure.
Your Data Protection Rights
If you are a customer or prospective customer of Movers Hackney in the Hackney area, you have certain rights under the UK GDPR in relation to your personal data. These include:
The right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of that data, along with certain information about how we use it.
The right to rectification: You have the right to request correction of inaccurate personal data and completion of incomplete data that we hold about you.
The right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing: You may request that we restrict our use of your personal data in certain situations, for example while we are considering a request to rectify or erase data.
The right to object: You may object to processing based on our legitimate interests where you believe your rights and interests override our reasons for processing. You also have an absolute right to object to direct marketing.
The right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided in a structured, commonly used, and machine-readable format and to request that we transmit it to another controller where technically feasible.
If you wish to exercise any of these rights, you can contact us and provide enough information to verify your identity and understand your request. We will respond in accordance with applicable data protection laws.
Changes to This Privacy Policy
Movers Hackney may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to remain informed about how we handle your personal data.
